enjoy free shipping & returns within the u.s. for a limited time

Shipping & Return Policy

SHIPPING:

What is the shipping & handling cost?

TPMOCS offers free shipping and handling on purchases made on or before December 31, 2016. No Promotional Code is necessary. This offer is only valid on orders shipped to the United States via USPS First-Class Shipping only to one shipping address. This offer is not valid on international shipments.

Shipping and handling costs on international shipments will be determined at checkout and may change depending on our carrier charges and promotions. TPMOCS reserves the right to change its shipping policies at any time.

 

What is Expedited Service?

We understand that you may need your moccasins sooner. If so, we offer Expedited Service for an additional fee. Expedited Service includes completion of your moccasins within 4 business days and USPS First-Class Shipping (3-5 business days). 

If this is not fast enough for your special occasion, please email us at support@tpmocs.com and we will do everything in our power to meet your needs.

 

What happens once I order?

Once your order is placed online, we are unable to alter it.  Please check and double check to ensure you have provided us with the correct size, color and shipping address. We want to make sure we get your order just right!

 

I am excited! When will I receive my order?

We are excited about your order as well! Because our moccasins are handcrafted upon your order, please allow up to 2 weeks before completion (although we always try to get your order to you sooner). After shipment, domestic shipping destinations usually take 3-5 business days to be delivered.

 

I don’t live in the United States. Can I still order a pair of moccasins?

We love seeing our moccasins throughout the world and ship to several countries. Please send us an email at support@tpmocs.com to ensure we ship to your country before ordering. 

Taxes and Duties: Please note that all customs fees, duties and taxes are your responsibility.

Final Sale: All international purchases are final sale, i.e., we cannot accept returns or exchanges.

 

RETURNS:

What is your return policy?

We hope you love your moccasins as much as we do! If for some reason you are not happy with your purchase, we will issue a refund for orders shipped to the United States within 14 calendar days of your receipt of the moccasins.

To receive a refund the moccasins must be unworn and shipped back in their original packaging. Returns that are worn, damaged, soiled or altered may not be accepted. After inspection of the moccasins, a refund will be issued via your original payment method. Please send an email to returns@tpmocs.com to begin the return process. We will respond to your email as soon as possible.

Please note: Custom orders are final sale. This offer is not valid on international shipments.

 

What is your exchange policy?

We hope you love your moccasins as much as we do! In the event you would like to exchange your moccasins for another pair, we are happy to do so provided the moccasins are shipped back within 14 calendar days of your receipt. The moccasins must be unworn and shipped back in their original packaging. Moccasins that are worn, damaged, soiled or altered may not be accepted. After inspection of the moccasins, we will ship out your new pair. Please send an email to returns@tpmocs.com to begin the exchange process. We will respond to your email as soon as possible.

Please note: Custom orders are final sale. This offer is not valid on international shipments.

 

 

 

Sizing Chart

Footwear sizing with babies can be such a wild card! Trust us, we feel your pain. But rest assured, we are here to help. The best method to true sizing is to measure your little one's foot and compare it to our moccasin-sizing chart below. In the event you want reassurance, no problem! 

In the event your baby is in-between sizes, we’d suggest ordering the larger size. While leather will stretch with wear, our moccasins are truly handcrafted upon your order by Native American artisans and take up to 2 weeks before completion and shipment. In our opinion, it is better to grow into a pair of moccasins than to receive a pair too small.

Please keep in mind that sizes 0-3 are handcrafted with soft soles. Our sizes 4-7 are handcrafted with hard soles to accommodate those first steps!

Click here to view our printable sizing chart.  

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